Smart lockers for homes, stores and venues, and the apps and sales tools behind them.

The largest locker network infrastructure

How is online shopping changing the way we handle packages?

As online shopping continues to grow, the need for smart lockers has skyrocketed, providing secure and convenient solutions for package management. Industries like e-commerce, retail, and logistics, including companies such as UPS, are seeing the benefits of these systems. The global smart locker market is expected to expand from USD 2.1 billion in 2023 to USD 3.6 billion by 2028, growing at a rate of 11.6% annually.

How it all started?

The Opportunity

In 2005, Arik Levy launched Laundry Locker, a locker-based delivery service for dry cleaning, quickly becoming San Francisco's largest with lockers in over 300 buildings.

In 2013, recognizing the challenge of secure package delivery to apartment buildings, he leveraged his expertise to found LuxerOne, addressing this issue with innovative locker solutions.

LuxerOne combined a comprehensive knowledge base in software, hardware, locker systems, delivery logistics, and property management to craft an intelligent package delivery solution, simplifying life for all stakeholders involved. LuxerOne specializes in residential, commercial, and retail smart locker systems for package delivery and storage.

The Audience

LuxerOne serves two groups: the businesses that install its lockers, and the people who use them every day.

1. Businesses (B2B Segment)

• Residential Property Managers: Apartment buildings use LuxerOne lockers to receive and hold residents' packages securely.
• Retailers: Stores use smart lockers for package pickup and to protect high-value products without slowing customers down.
• Commercial Buildings and Workplaces: Offices use lockers for package delivery and storage.
• Event Venues: Through DropLocker, venues offer temporary storage where bag policies restrict what visitors can bring in.

2. End-Users (B2C Segment)

• Residents and Online Shoppers: People who want their packages kept safe until they can pick them up.
• Event-goers: Visitors who need somewhere to leave a bag, using just their phone.

Our Contribution

Roro Solutions teamed up with Luxer on a pilot for one of the top U.S. retailers to tackle shoplifting, especially in California, where theft under $950 is treated as a misdemeanor. To protect high-value products, the retailer used locked compartments that required store assistants to manually unlock them with a key—a slow and cumbersome process.

LuxerOne proposed a tech-driven solution, and Roro quickly built a prototype in just 3—4 weeks. The app allows customers to scan a QR code near the locked products, alerting the store manager, who can verify the request via video surveillance. The compartments can then be unlocked either remotely through the smart locker network or manually by a store assistant.

The LuxerOne team were in need of a centralized system for generating quotes, sending contracts, and tracking opportunities. To streamline these processes and keep everything in one place, we developed the "Sales Calculator"—a unified tool designed specifically for their sales staff.

The Sales Calculator is a web application integrated with Zoho CRM. It pulls opportunities from the CRM, maps relevant products, generates quotes, and creates slide deck proposals, as well as contracts. This tool is designed for value-added resellers, Luxer sales representatives, top management, and Regional Distribution Sales Managers (RDS). Key Technologies and Services delivered: Product definition, Frontend development, Backend development, UI/UX design.

Post engaging in multiple pilot projects, our partnership extended with a focus on two key initiatives: DropLocker and Sales Calculator.

Droplocker, a temporary storage solution powered by LuxerOne, allows for anyone attending events and venues to drop off any item inside a locker. Droplocker ensures 100% convenience in venues where bag policies restrict entry with certain belongings.

Using the Droplock app, anyone with a mobile phone can communicate with LuxerOne's lockers, providing instant access to store any item on any locker on the LuxerOne network. With no technical resistance, the Droplocker team and location host can easily request more and more lockers on end. This implementation process facilitated rapid expansion and widespread adoption.

Our team stabilized the DropLocker app to ensure consistent performance. Enhancements included revising the payment module to support a flat fee for one-day rentals. Current efforts involve building an app clip for seamless functionality, with future plans to incorporate support for multiple currencies.

App Clip flow for Locker Dropoff:
1.NFC Tap, QR code scan, or link access
2.Phone Number and OTP Verification
3.Choose Dropoff option
4.Locker Selection
5.Complete Dropoff

App Clip flow for Locker Pickup:
1.NFC Tap, QR code scan, or link access
2.Phone Number and OTP Verification
3.Choose Pickup option
4.Open Door
5.Additional Options and Payment

The Impact

What our work with LuxerOne has delivered so far:

• A retail pilot prototype, built in 3–4 weeks, that lets shoppers request access to locked products by scanning a QR code.
• A Sales Calculator, integrated with Zoho CRM, that turns opportunities into quotes, proposal decks and contracts for LuxerOne's sales teams and resellers.
• A stabilised DropLocker app with flat-fee one-day rentals, and App Clip flows that let anyone drop off or pick up with an NFC tap, QR scan or link.